my RMA experience [Updated]

hahaha, what a nice acronym for Return Merchandise Authorization!
Yeah, for those who are still clueless about the meaning of RMA, let me explain it to you!

Two years ago, jianyi bought a modem with three-year warranty. Sometime after 2 years, he found out that his modem is not working !!! so what should he do??
a smart internet user like jianyi certainly will not just dump the modem and buy a new one.
Instead, he will try to get a replacement for his modem by initiating a RMA transaction.
The procedures taken usually involve

1. First, go to the relevant website to get more infomation about the RMA services provided by the company.
   
2. End Users are then required to call the relevant customer service center to get a RMA number. Online registration for RMA has also been provided by some companies. Through the company's portal , users are usually allowed to check the RMA status for their product.
3. Users will then have to package and return the faulty product back to the company. Walk-in is also possible for some companies.
   
4. The engineer from the company will access the product so that he can ascertain if a replacement or repair is needed to be done.
   
5. After a certain period of time (usually within 1-2 weeks), the product will be sent back to the users =)

As expected, jianyi has got a new replacement for his modem after completing all the steps above.[UPDATE] I have sold this modem router to a forumer from lowyat.NET , at a rather attractive price. btw, If you have any doubt on RMA/warranty claim, I am more than willing to help you ! I had done several succesful RMA for Harddisks and RAMs as well =)